Prince Plaza 2

Old building

I booked 1 Studio Premier but it seemed that the room was just Studio Prime (2320) because the room had no Seating Area as stated in the description when I made my reservation. Please assure me that this was indeed a studio premier because that is what I paid for. Thanks. Very accessible to the malls.

Before I put in my review, I just want to say that out of all the reviews I've done, this is the first one that I will say outright that I do not recommend this place for anyone. During check in, Dave, the person assisting us, was very slow and kept on asking other people what to do next and how to do things. He wasn't sure how much the deposit should be. He didn't even seem to know how to fill out whatever it is they fill out on their computers. It took us more than 30 minutes just to check in. To top it off, he had an attitude. When I would ask a question he would take maybe 5 seconds before answering, never with a smile and rarely did he look at me when he answered. Finally I could not take his attitude anymore and I asked him why he was in such a mood in front of customers. He didn't answer. He never apologized and even rolled his eyes at me when I was talking to him! The manager was there and he assisted us but he never told the person to apologize to us. Finally we had the key and they told us the bellhop would assist us but when we got out there was no bellhop so I had to go back in the reception and ask them! Before I put in my review, I just want to say that out of all the reviews I've done, this is the first one that I will say outright that I do not recommend this place for anyone. During check in, Dave, the person assisting us, was very slow and kept on asking other people what to do next and how to do things. He didn't know that we can use Euros (manager told us we can). He wasn't sure how much the deposit should be. He didn't even seem to know how to fill out whatever it is they fill out on their computers. It took us more than 30 minutes just to check in. To top it off, he had an attitude. When I would ask a question he would take maybe 5 seconds before answering, never with a smile and rarely did he look at me when he answered. Finally I could not take his attitude anymore and I asked him why he was in such a mood in front of customers.

Our stay was quite comfortable as the rooms were clean and spacious. When we arrived we were greeted by a rather standoffish lady receptionist but a more polite male receptionist was also at hand to ease any tension. The morning after we checked in, we were short of one towel and one bottle of water and the following morning, we were not given a floor mat. One morning, our sheets were changed but it had a stain which look like bird dropping and it was very visible so we were surprised why the cleaner did not change it to a cleaner sheet. One Sunday morning we were awakened by banging and scraping sounds. It may be coming from some kind of renovation works. Also between 9.30 to 10 am, we get a knock on the door from the cleaner or maybe his supervisor and I asked why do they want to come into the room when we are all still in. He said we should hang the "do not Disturb" sign on the door but we were never given a door sign. Also on the first night, the airconditioner turned itself off and we were hot and uncomfortable. Apart from that, our stay was good.

This is not a luxury hotel but I am giving it a 4 star based on my expectations. No place in Makati can beat the location and price, it is located right in the back just across the street from Greenbelt 5 where there's tons, I mean tons of shopping and restaurants literally 30 seconds away. We got a 2 bedroom for $105/night, perfect for 2 adults and 2 kids with full kitchen, living room and 2 bathrooms during Christmas and New Year's week, what a deal! They say all 2 bedrooms are fully renovated, definitely better than a few years ago. Of course there's a few things to note and could be better, the room only comes with 2 stub for breakfast and there's a Php400pp charge which is not worth it for the kind of food they serve, just go out and get your own food. The front desk are not geared towards serving their guests. Slow check in/out takes 45min and they also ask for 4K deposit. Very inflexible policies, they charge for extra towels, storing your luggage, etc. no hand towels and for some reason the bathroom smells. But we will stay again just for the location and price. Stayed December 2014, traveled with family